Monday Mornings with Madison

Yearly Archives:
2010

CUSTOMER SERVICE ON STEROIDS, PART 1

HEARING AND LISTENING   There are lots of things that companies do to motivate employees to ‘do their best’, ‘act their best’ and ‘be their best.’  Some common ones include setting performance objectives, offering rewards, paying bonuses, and organizing games to … Continue reading

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BAD SERVICE IS BAD BUSINESS

Customers do business with people they know, like and trust. This is the golden rule of sales and marketing. When people know you, like you and trust you, they are more likely to do business with you. It is usually that … Continue reading

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WHEN A VENDOR PERFORMS POORLY

Most companies typically deliver a product or service to people or other companies. At the same time, most companies hire vendors to provide them with products and services. For example, a doctor provides medical advice and assistance to people concerning … Continue reading

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GIVING THANKS: THE ART OF GIFT-GIVING AT WORK

Last week, we considered the concept of having a truly thankful heart every day, not just on Thanksgiving Day.  A genuinely grateful attitude is empowering and uplifting for both you and those around you at home and at work.  However, … Continue reading

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THANKSGIVING EVERY DAY

With Thanksgiving Day just past, I’m sure many took time last week to think about all the things for which they were grateful.  As Martha Stewart would say, “It’s a good thing.”  Perhaps you took a moment silently to give … Continue reading

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32 QUALITIES OF A TRUSTED ADVISOR

What does it mean to be a trusted advisor?  The term ‘trusted advisor’ has been used and abused to the point where it has lost its meaning.  Salespeople, pushing to establish overnight relationships and quickly gain unearned trust, dub themselves … Continue reading

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SELLING IN AN ECONOMIC RECOVERY

It used to be that if a person wanted to make ‘big money’ fast (and they weren’t technology gurus, inventors or scientists), he or she became a salesperson.  Case in point.  During the most recent real estate boom, tens of … Continue reading

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EMAIL AS A SALES TOOL

Are you e-mailing hundreds or thousands of anonymous prospects in lieu of calling them?  Has e-mail become your selling ‘crutch’ of choice because it gives you the impression that you are bypassing the gatekeepers?  Does email save you from hearing … Continue reading

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THE ELEVATOR PITCH: GETTING YOUR POINT ACROSS IN TWO MINUTES OR LESS

I’m sure every entrepreneur, salesperson and business owner has thought, at one time or another, “I know I could help (fill in the person or company’s name) if I could just get them to talk to me for 20 minutes!”  … Continue reading

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FIRST IMPRESSION… LASTING IMPRESSION

Everyone knows the cliche  “You never get a second chance to make a good first impression.“  Getting off on the right foot when meeting someone new cannot be overemphasized.  People tend to stereotype each new person they meet based on … Continue reading

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