Monday Mornings with Madison

Monthly Archives:
December 2010

CUSTOMER SERVICE ON STEROIDS, PART 1

HEARING AND LISTENING   There are lots of things that companies do to motivate employees to ‘do their best’, ‘act their best’ and ‘be their best.’  Some common ones include setting performance objectives, offering rewards, paying bonuses, and organizing games to … Continue reading

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BAD SERVICE IS BAD BUSINESS

Customers do business with people they know, like and trust. This is the golden rule of sales and marketing. When people know you, like you and trust you, they are more likely to do business with you. It is usually that … Continue reading

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WHEN A VENDOR PERFORMS POORLY

Most companies typically deliver a product or service to people or other companies. At the same time, most companies hire vendors to provide them with products and services. For example, a doctor provides medical advice and assistance to people concerning … Continue reading

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GIVING THANKS: THE ART OF GIFT-GIVING AT WORK

Last week, we considered the concept of having a truly thankful heart every day, not just on Thanksgiving Day.  A genuinely grateful attitude is empowering and uplifting for both you and those around you at home and at work.  However, … Continue reading

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