Monday Mornings with Madison

Monthly Archives:
January 2011

OVERCOMING OBSTACLES, PART 3

FINDING NEW WAYS TO OVERCOME OLD HURDLES Every person and company faces challenges in achieving goals. For the last two weeks, we’ve examined individual strategies to help overcome personal challenges as they appear. However, there are times when you hit … Continue reading

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OVERCOMING OBSTACLES, PART 2

HOW TO OVERCOME WRITER’S BLOCK Obstacles come in all shapes and sizes. From time to time, everyone experiences challenges in achieving personal and professional goals. Sometimes trials come from external sources. Conflicting demands for one’s time. Work overload. Inability to … Continue reading

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OVERCOMING OBSTACLES, PART 1

STRATEGIES TO HELP YOU PERSEVERE January is here.  Business plans are fresh.  New budgets are in place.  The economy is slowly picking up and optimism about 2011 is growing.  Businesses are poised for a surge in sales.  Most likely, you … Continue reading

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CUSTOMER SERVICE ON STEROIDS, PART 3

GETTING PERSONAL IN AN IMPERSONAL WORLD As technology continues to evolve, populations increase, and the world becomes a busier, more hectic place (which is to say it already is), it will also become more challenging to deliver excellent customer service. … Continue reading

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CUSTOMER SERVICE ON STEROIDS, PART 2

STRATEGIES FROM THE TOP DOWN While it is imperative for employees that deal face-to-face with customers to provide great service, the realm of customer service does not begin and end there.  Many senior level managers make decisions and implement policies … Continue reading

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