A 2014 survey by specialist journal IRS Employment Review found that while the attitudes of employees can make or break a company, bad management was a far bigger drag on a company’s productivity and performance. Bosses must provide sound leadership in order for their direct reports to perform and achieve peak productivity. Of course, no one is perfect and – like all employees — bosses have weaknesses as well as strengths. What is interesting is that managers tend to share the same flaws. The most commonly reported characteristics that employees dislike about superiors include favoritism, lack of communication, micromanagement, incompetence and ruthlessness.
Notwithstanding the myriad of frustrating and off-putting traits workers dislike in their supervisors, there is one characteristic that is consistently disliked most. That is inconsistency. Apparently, even the most odious managers and overbearing bosses are preferred over a supervisor who is inconsistent. Why is inconsistency so reviled? And why is consistency such a valuable element of management? Continue reading