Most people have, at one time or another, worked with a colleague or coworker who often had a negative outlook. You know the type. These people seldom had kind things to say about anyone or anything or always seemed to see the glass half empty. Certainly, customer service departments have all dealt with pessimistic customers who were disapproving and quick to find fault. Such sour attitudes can be contagious, spreading and driving down morale. So how should a business handle the Cheerless Chief, Woeful Worker or Critical Consumer? Here’s how. Continue reading