Most people have, at one time or another, worked with a colleague or coworker who often had a negative outlook. You know the type. These people seldom had kind things to say about anyone or anything or always seemed to see the glass half empty. Certainly, customer service departments have all dealt with pessimistic customers who were disapproving and quick to find fault. Such sour attitudes can be contagious, spreading and driving down morale. So how should a business handle the Cheerless Chief, Woeful Worker or Critical Consumer? Here’s how. Continue reading
Confidence is a term that is generally associated with individuals. It is a trait that some have but many others lack. Without a doubt, it is a quality most everyone desires to have both professionally and personally. The most common formula cited for professional success is: “performance + confidence = power and influence.” Thus, individual confidence is a key ingredient to success. But what about organizational confidence? Can a company or organization have or lack confidence? What happens to companies that have a confidence deficiency? And can organizational confidence be acquired or increased? Continue reading
Ever feel like your success is a product of luck or chance rather than talent or skill? Do you secretly think you’re really just a fraud or that you’re just not that good? Or have you ever met a person who is brilliant but doesn’t know it? Ever tried to compliment a colleague who could not accept credit or praise? That’s not modesty or even false modesty. For many super successful people, this is Imposter Syndrome.
What is Imposter Syndrome and who is most vulnerable to it? What causes it and is there a way to overcome it? Continue reading
Kaizen – the Japanese philosophy of continuous improvement – was adopted by car manufacturer Toyota, propelling it to become the number one car manufacturer in the world. But Kaizen is effective for helping more than just car manufacturing companies. Kaizen is an approach to business that has helped improve businesses in many industries.
See how Kaizen helped transform companies across a series of sectors into the most successful they can be! Continue reading