The world is changing… fast. A “new normal” is emerging in which remote work is commonplace and productivity is increasingly measured by results not activity. What is not changing is that customers continue to expect companies to deliver quality products or services in a timely manner and in a way that delights, whether the business is completely virtual, partially online and partially live, or 100% in person. How business is done may be changing, but people still expect great service no matter what. So what does great service look like now, in the age of Coronavirus? Continue reading