Monday Mornings with Madison

Monthly Archives:
March 2020

Delivering Great Service in the Age of Coronavirus

The world is changing… fast. A “new normal” is emerging in which remote work is commonplace and productivity is increasingly measured by results not activity. What is not changing is that customers continue to expect companies to deliver quality products or services in a timely manner and in a way that delights, whether the business is completely virtual, partially online and partially live, or 100% in person. How business is done may be changing, but people still expect great service no matter what. So what does great service look like now, in the age of Coronavirus? Continue reading

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Turning to Telecommuting, Part 2

Working side-by-side with others spurs creativity, generates motivation, increases teamwork and even sparks competition. But “sheltering in place” is pushing businesses to have all employees telecommute for a period of time. This is a big adjustment for both employer and employees. But it is up to management to provide the tools, training and structure to make remote work sustainable for an entire organization. Here are a host of strategies to make the process more efficient and effective. Continue reading

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Telecommuting and Remote Work, Part 1

Coronavirus is now the top story of every news outlet every day. And the economic fallout of the pandemic is painfully reverberating through every sector of every country. Companies that want to keep from shutting down are turning to remote work and telecommuting when possible. But it is not easy to transition an entire organization to working remotely 100% of the time. While even in the most ideal situations having everyone telecommute is likely to be challenging, it can also have some benefits. Here are some tips for making the transition smooth and overcoming the most common issues. Continue reading

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Harnessing the Elusive Power of Momentum

Bring it. Make it happen. Just do it! Get it done! These are the daily mantras of business. Calls to action that convey urgency. Commands to seize the day. Act now. Do more. But as anyone in business can attest, sometimes the hardest part of making things happen is not just getting started, but maintaining that level of action and energy over time. The challenge is to persevere, focus and super-perform not just for a day but year after year. So how can a business create, maintain and harness the highly-desired-but-ever-so-elusive power of momentum?
Here are five simple steps. Continue reading

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Growing a Company in Today’s Market: Three Lessons from the Business World

How do you grow a company in today’s increasingly uncompromising, hyper-connected, lightning-paced, engagement-driven market? Directions are many but clarity and certainty are scarce. Even major companies led by seasoned business people are having trouble parsing a way forward as the world transitions from an Efficiency / Competitive Economy to a Knowledge / Collaboration Economy. It is a business landscape where the big eat the small, the fast zip past the slow and the shrewd outmaneuver the misguided. So how can business leaders help their organizations not just survive but thrive? It boils down to three things. Continue reading

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