Monday Mornings with Madison

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Project Management

When Teamwork Breaks Down

It was recently reported that Usain Bolt – dubbed the world’s fastest runner – was stripped of one of his nine Gold medals. Unlike other occasions when athletes have lost a medal or award, in this case Bolt himself did nothing wrong. He was not guilty of cheating or unsportsmanlike conduct. Rather, Bolt lost the Olympic gold medal because his teammate, Nesta Carter, tested positive for a banned stimulant found during a re-analysis of samples from the 2008 Beijing Olympics. Carter and Bolt were teammates on the winning 4×100-meter team, which set a world record of 37.10 seconds. Carter ran the opening leg, and Bolt took the baton third in the race. But doping by even one member of the team disqualified the entire team – four athletes – from the competition.
Besides being heartbreaking for the three innocent athletes, this case is indicative of the importance and vulnerability of teamwork. And it is instructive about what happens when teamwork breaks down. In truth, while people tend to think that teams are the democratic—and the efficient—way to get things done, research shows that most of the time team members don’t even agree on what the team is supposed to be doing or what is most important. Getting agreement is the leader’s job, and he must be willing to take great personal and professional risks to set the team’s direction. And if the leader isn’t disciplined about managing who is on the team and how it is set up, the odds are slim that a team will do a good job. This is certainly true in Olympic sports and – although perhaps less glamorous — it is also true in business. So what do we know about teams, why they break down and what can be done to ensure they don’t? Continue reading

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Focus on Conclusions… Not Resolutions

As the end of the fiscal year draws near, businesses hurry to finish deals, take inventories, close out books, and develop plans for the future. Grand goals are set to double sales, triple territorial reach or quadruple orders in the year ahead. People also look ahead; setting goals and preparing resolutions on how to become more successful and happier. Some make resolutions to quit smoking or lose weight. Others set lofty objectives such as start a business, write a book or run a marathon. The sound of the clock ticks louder and a feeling of urgency pushes everyone make plans and think ahead.
While all of that may sound good – and there is certainly nothing wrong with planning ahead — perhaps it is the exact opposite of what we should be doing right now? What if, instead of looking to the future, we use this momentum to look back? A look back might reveal a lot of ideas and plans that were begun but never finished. Projects that were started but never completed. Ideas that hit a road block and fizzled out. Tasks that were begun but not done. So many loose ends; so little time. Perhaps what businesses and employees should do with the last few days of the fiscal year is to make a list – not of Resolutions – but of Conclusions! Here’s how. Continue reading

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Preparing an Annual Marketing Plan

It is a lot of work to prepare an annual Marketing Plan.  After all, a company’s Marketing Plan should itemize — in great detail — all of the company’s goals, the objectives to reach those goals and the strategies to … Continue reading

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Meeting Etiquette: Rules of the Road

Meetings cost organizations a lot of money. Consider the hourly rate (wages plus benefits) of each person at the meeting. Then add in the expense of bringing everyone together, if some of the participants are at different locations. It can add up. Yet, in all likelihood, most employees will attend dozens or hundreds of meetings throughout their careers. And most employees loathe attending meetings. That’s because meetings take up valuable time that a person could use to “get their work done.” To add insult to injury, not only do meetings eat away at productivity, they often feel like a waste of time. That’s because so many meetings veer off topic, devolve into entire conversations that have no place in the meeting, have numerous interruptions, and/or drag on way past their scheduled time, resulting in the need for another meeting.
Notwithstanding, meetings cannot be avoided and are surely not going to disappear from the business or professional world any time soon. There is no telling the boss “this is not the highest and best use of my time.” So how does an organization deal with the problems and pitfalls of meetings and ensure that meeting results warrant the cost? There are a number of steps that can ensure meetings are productive and focused … on point and on time! Here’s how. Continue reading

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Capricious or Cutting-Edge: When Should a Business Make Changes?

It’s been said that “if you always do what you’ve always done, you’ll always get what you always got.” The point is that sometimes you have to break routines and try new processes, products, systems or strategies to find better ways of doing things. Innovation usually leads to improvement, and refusing to ever try new things is futile and foolish. Consider the Luddites. The Luddites were 19th-century English textile workers and weavers who, fearing the end of their trade, protested against newly developed labor-saving technologies between 1811 and 1816. New inventions such as the stocking frames, spinning frames and power of the Industrial Revolution threatened to replace Luddites with less-skilled, low-wage laborers, leaving them unemployed and obsolete. The Luddite movement culminated in a region-wide rebellion in Northwestern England that required a massive deployment of military force to suppress. So famous was their rebellion that today the term Luddite has become synonymous with anyone opposed to industrialization, automation, computerization or new technology, in general.

Of course, there is also an argument to be made that a business that is always changing processes, products and strategies may find itself wasting both time and talent. It can be expensive to constantly be shifting gears and updating systems. Learning new software or revamping procedures takes time and can be confusing – and even frustrating — for employees. So change for the sake of change can also be counterproductive and costly. It is important for businesses to evolve, but it should be done carefully and thoughtfully to ensure it causes the least amount of disturbance, distraction and distress internally and externally. Continue reading

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The Changing Face of Search

Most people use search engines with little or no understanding of how they actually work – such as why one listing ranks higher than another or what cookies do or even how search engines are monetized. This is partly the fault of the search engines, who keep a lot of what they do a secret. But it is also partly because most people don’t really care how it works. As long as it provides a wealth of information easily, accurately and quickly, the functionality hasn’t really mattered much. However, business owners, managers and professionals should care, if they want their products or services to be ‘findable’ on the World Wide Web. Without understanding how search engines work, it is impossible to ensure that a company’s desired messaging will be found by potential clients or customers.

What is interesting is that, while search engines may seem static and unchanging to users, the reality is that search engines and the world of search is constantly changing. Search engines adjust their algorithms (the step-by-step functions to be performed to find and deliver information) regularly to stay a step ahead of those who manipulate online information for their own needs or wants. Updates are rolled out periodically that alter how information is ranked. Moreover, the search engine market is constantly evolving to meet the needs and concerns of those using search engines. And the search engine market is growing exponentially. But how will all this affect business? Continue reading

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The Accelerating Pace of Change in Business

Most people would agree that pace of change is accelerating. Some would even say the pace of change has hastened to an alarming rate. News travels seemingly at the speed of light. Social media has accelerated the pace at which news hits and spreads virally across the globe. Software updates are being issued even before the kinks are worked out of the previous version. The next generation of smart phones is released scarcely before we’ve had a chance to even crack the glass on the previous device. Transportation is also getting faster with high-speed trains and supersonic jets revolutionized the time it takes to get from point A to point B. Medical advances are also being discovered more rapidly. Seemingly daily, innovations in medicines, devices and therapies are being introduced that combat the most devastating illnesses. And fashion no longer adjusts according to the seasons. New styles are popping up in magazines, programs and window displays every week. As soon as one trend gains traction, another look emerges pushing the previous one into design history.

Indeed, the lightning-fast speed of change is redefining concepts such as old, historical, dated and passé. There isn’t even time to get comfortable and used to something before it is outmoded and updated. In some ways, this is a good thing. After all, who can argue against advances in medicine? But, for businesses, it is difficult to keep up with such a relentless pace of change. As things change, people’s skills must be updated so that they stay current and fresh. Technology must be updated. Systems must be replaced. So how can businesses and employees keep up with the ruthless onslaught of change that seems to make something obsolete even before there is time to learn and adjust to it?
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Nepotism, Part 2

Nepotism can be found in practically every industry in the world, even in the highly competitive fields of construction, real estate and finance. Billionaire real estate tycoon Donald Trump has always given his adult children special employment opportunities. His son, Donald, Jr., age 35, is Executive Vice President of the privately-held Trump Organization. His daughter, Ivanka, age 31, also works in her father’s organization. His son Eric, age 29, is Executive Vice President of Development and Acquisitions. It is doubtful that even the most exceptionally brilliant, well-educated and hard-working 29-year-old could land an EVP position at a billion dollar organization unless he was related to the owner. In fact, Trump’s children openly admit that nepotism got them in the door, but also assert they’ve had to pull their weight after landing the job.

If nepotism is that widespread and prevalent in businesses big and small, it stands to reason that there must be some benefits to nepotism. Certainly, it could be argued that the children of the world’s most successful entrepreneurs are likely to have attended the finest schools and have a keener understanding of the family business than any outsider. Yet, many human resource experts have come to regard nepotism as ultimately damaging to business. That is because it often interferes with a company’s operations and possibly creates an environment that is demoralizing to employees. Even though widespread, nepotism as a strategy to fill the best jobs has some serious drawbacks.
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Nepotism, Part 1

It was recently announced that 84-year-old media mogul Rupert Murdoch will be handing the leadership reigns of the 21st Century Fox / News Corp. media conglomerate to his son, James Murdoch. As part of the reorganization, Fox COO Chase Carey will step down from his role. James Murdoch got the appointment despite the 2011 revelation that News Corp’s News of the World reporters were hacking phones to get the scoop on stories. At that time, News of the World, a U.K.-based newspaper, was managed by James Murdoch, who was called before British Parliament to answer questions about the matter. News of the World closed shortly after the scandal. The debacle did not affect James Murdoch’s selection to take over leadership of the media conglomerate from his father.

For as long as businesses have existed, so has nepotism. Nepotism is the practice among those with power or influence to favor relatives or friends, especially by giving them jobs. It stems from the Latin word for nephew, which kind of goes to the heart of the practice. The most familiar forms of nepotism have been passing down the leadership of a family business from father to son and giving key positions in a family business to children, grandchildren, nieces, and of course, nephews. It’s a practice that has been around — and accepted — since ancient times. With small family businesses in olden times, it was only natural that a son apprenticed with his father, learned the family business, and eventually took over when the father passed or was too old to work. Back before there were colleges, technical programs and other paths to learn a trade, an apprenticeship in the family-business was the primary way to pass skills from generation to generation. It was not only a good thing, but also a necessary one. It was also natural for a parent to want his family to continue to benefit from a business he built from scratch. But nepotism hasn’t been restricted to just mom-n-pop shops. Like Century 21 Fox / News Corp., conglomerates have been handed down from parent to child. Indeed, sons have even inherited kingdoms from their fathers since time immemorial.

The world has changed a lot since ancient times. Almost everything about how businesses operate has changed, evolving to accommodate new technology, systems for teaching trades and occupations, and methods for recruiting and managing staff. There is no longer a need for nepotism. Yet, nepotism still exists; alive and well in the 21st century in organizations large and small. What has changed is how nepotism is viewed by many. Not only do some complain about the unfairness of nepotism, but business pundits question if nepotism is bad for business. That begs the question: is nepotism a good thing or a bad thing? Is it an invaluable pipeline of highly-qualified talent that business owners and leaders can tap inexpensively to fill key vacancies? Or is it a human resources scourge that, when allowed to spread unchecked, contaminates and kills businesses?
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Go Mobile or Go Home

Marketing is constantly evolving. First there was print advertising. Then came persuasive radio commercials. After that came colorful TV ads. Then, with the evolution of technology and the advent of the World Wide Web, companies established an online presence. Business owners quickly surmised that without a website, their company would not be perceived as ‘legitimate’ or ‘reputable’ by most consumers. Even the smallest mom-n-pop shops set up simple, informative websites Then, as e-commerce flourished, websites became more sophisticated. Then companies were forced to go social. Social media sites sprouted up like weeds and companies had to get engaged or be forgotten. All of this marketing takes time and costs money. Still, the pace of change is relentless and businesses are now facing yet another change thanks to the growing tidal wave of Smartphones. Used by tweens, teens and adults of all ages, Smartphones are quickly taking over the shopping landscape and businesses are now feeling pressured to design websites that are mobile-friendly.

However, many companies have been slow to embrace the mobile revolution. After all, setting up and maintaining mobile websites, in addition to traditional websites, is both costly and complicated. Why go mobile when a company’s standard website works just fine and is delivering tons of traffic and sales? The answer: because Google has just said so. And Google, the 800-pound gorilla of the digital realm, will not take “no” for an answer. Continue reading

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