Monday Mornings with Madison

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Staff Management

The Disadvantages of Hand-Held Devices

Once upon a time not so long ago, people went through life without having a mobile phone, smart phone or tablet attached to their hip. They somehow managed to walk down the street without taking a call. They could watch their child’s soccer match without doing a Google search. They could relax on their living room couch at the end of the day without responding to a text message. They could eat dinner with the family without replying to a client’s umpteenth email. And children could talk about their day at dinner without playing an electronic game. Adults and children alike weren’t continuously “plugged in” and yet were somehow still industrious, successful and happy. Those days seem gone forever thanks to the “Hand-Held Device Revolution.”

According to Comscore.com, in March, 2012, 234 million Americans age 13 and older had mobile devices. Half of those phones were smart phones. Companies provide their employees with smart phones or tablets that have apps, email and Internet connectivity 24/7. Those companies then expect employees to have those devices on 24/7. Indeed, 50% of employed respondents in a survey felt that think that mobiles increase their workload. That’s because, thanks to those hand-held devices, for many the work day doesn’t end. Even for those who turn off their devices to honor the Sabbath, the hand-held devices are on 24/6. That turns the 5-day, 40-hour work week into the 6-day, 144-hour work week. In fact, many are addicted to their hand-held devices – such as iPads, iPhones, Blackberries (there’s a reason they call them Crackberries), Androids, tablets, iTouches, etc. — and cannot imagine life without them. While many managers may consider this a good thing, few really stop to consider the price being paid for keeping staff constantly ‘connected’. It is not just a vague social or emotional toll, but an actual hard cost. Just as last week we did a cost-benefit analysis of providing employees with unlimited Internet access, companies may also need to weigh the pros and cons of hand-held devices. Here are just a few drawbacks to consider. Continue reading

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The Downside of Unfettered Internet Use At Work

According to recent survey, the number of Internet users in the U.S. is expected to expand by 3.1% in 2012 to 239 million, representing 75.6% of the total population. Only three other nations in the world have populations with a higher percentage of Internet users. And, in terms of sheer number of users, only China has more people using the Internet than the U.S. (although only 38.4% of China’s total population has Internet access). Some see this as progress and believe that — in today’s modern world — increased Internet access for all is a good thing. After all, the Internet has revolutionized communication as we know it. As its name implies, the “world wide web” delivers a world of information, goods people and ideas to any computer, tablet or phone with the click of a button. The problem is that the Web does indeed deliver a world of goods, information, people and ideas to any computer, tablet or phone with the click of a button… and all those goods, information, people and ideas are not necessarily needed, useful or good. As with every innovation, the Internet has advantages and also disadvantages.

Setting aside the moral challenges raised by some of the questionable content found on the Internet (which is not the focus of discussion here), from a purely business standpoint, unfettered Internet access at work does have its drawbacks. While most may be quick to embrace the advantages of the Internet, it may be wise to also consider and weigh its disadvantages carefully. After all, business owners, leaders and managers are forever focused on making the most of their organization’s resources, minimizing the risks and maximizing the return. It stands to reason that a similar cost-benefit analysis should be done on the impact of Internet use at work. Here are five significant costs generated by providing unlimited Internet access in the workplace which hurt the bottom line. Continue reading

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Praise Pays

If you ask any Sales Manager what is the most powerful motivator for their employees, you are likely to hear ‘financial compensation’… as in “show them the money.” If you ask any Human Resources manager the same question, you may hear things like ‘fringe benefits or perks.’ While there are many different opinions about how best to motivate employees, one strategy may be more effective at motivating employees than money or benefits (and more cost effective). Namely: praise.

That’s what an obscure study done by Dr. Elizabeth Hurlock proved nearly a century ago. In Hurlock’s 1925 study, students were divided into four groups during instruction. One group was praised. One was criticized. One group was ignored. The last group was ignored during instruction, but not in front of the others so they had no idea that some students were being praised or criticized. Students who were praised in front of others during instruction improved their test scores by 71% while students who were criticized in front of others during instruction improved their test scores only 19%. The students who were ignored completely during instruction improved their scores by only 5% and that was similar to those who were separated from the others. When it came to results, praise was the best motivator. But is the same still true today? And does praise motivate adults at work as much as it motivates children? If so, does praise motivate employees as much as money or benefits? Continue reading

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Sleep Your Way To Success – Part 2

A lot has been learned about how lack of sleep affects the human mind. As we reviewed last week, sleeping too little has a definite impact on mental ability. It inhibits productivity. It diminishes the ability to remember and consolidate information. It lessens the ability to reason and do numerical calculations. For most businesses, this can have serious implications such as reducing workplace safety and decreasing work quality. Here is another consideration: lack of sleep can also cause health problems.

Indeed, studies show that lack of sufficient sleep is linked with:
• Increase in body mass index – a propensity for obesity due to an increased appetite caused by sleep deprivation
• Increased risk of diabetes
• Increased risk of heart problems
• Increased risk for psychiatric conditions including substance abuse
• Decreased ability to pay attention, react to signals or remember new information which leads to increased amount of accidents

But, as it turns out, there is also a correlation between too much sleep and health problems. In fact, just as it is possible to overeat to the point of obesity, it is also possible to oversleep. A study found that extended sleep durations (over nine hours) is associated with increased illness, depression, accidents and death. Two surveys of more than a million adults conducted by the American Cancer Society found that people who (on average) slept seven hours per night had lower mortality rate after six years than those sleeping less than seven hours or more than eight hours each night. The surveys showed that too much sleep can be ‘too much of a good thing.’ Thus, the goal for sleeping – just like eating, exercising, working and playing – is to get enough without getting too much. The key is balance. What is the right balance between ‘not enough’ and ‘too much’ sleep? Continue reading

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Sleep Your Way To Success – Part 1

What do the 1979 nuclear accident at Three Mile Island, the 1986 nuclear meltdown at Chernobyl, the Exxon Valdez oil tanker grounding and the explosion of the space shuttle Challenger all have in common (besides being major catastrophes that cost millions and took lives)? Individuals who played a critical role in what went wrong were sleep deprived at the time of each accident. There is also a link between lack of sleep and medical errors in hospitals. The Institute of Medicine reports that over a million injuries and 50,000 to 100,000 deaths occur each year from preventable medical errors, many of which are believed to be attributed to insufficient sleep. Likewise, the National Highway Traffic Safety Administration estimates that 100,000 police-reported crashes in the U.S. annually are the direct result of driver fatigue. Also, the National Transportation Safety Board estimates that 70% of commercial aviation fatal accidents are related to human error and that operating crew fatigue is responsible for 15-20% of the overall accident rate.

While employee fatigue may not seem like a major concern for the average business, employees who do not get enough sleep — whether for just one night or over the course of weeks to months or on a regular basis — can significantly worsen productivity, work quality, customer service, and safety. Employee sleep deprivation can negatively impact mood, ability to focus, and ability to access higher-level cognitive functions. Sleep-deprived employees are less productive, creative, efficient, effective and engaging.
But just how much does lack of sleep affect a person’s productivity and mental ability to function? Continue reading

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When Business Systems Fail

Systems are a structured way of doing something so that it can be done the same way consistently. Most companies put business systems in place to do the “heavy lifting” in terms of performance and maintenance. Companies without business systems are generally less successful than companies that have such systems in place. No matter how many talented people are on a team, without business systems that work regularly, a business cannot gauge how it is doing in the sea of competition and in which areas of the business it needs to improve. Without business systems in place, a company is doomed to repeat mistakes and customers are forced to tolerate inconsistent quality and service.

Business systems can be a great support in businesses. But, like most things in life, they have to be monitored and nurtured, and sometimes even repaired. Poor performance and frustration within an organization is usually a sign of broken systems or processes. According to a law of physics, all things naturally tend to break down over time. That includes business systems. When they do, the business must repair, improve, or elevate the business system to a higher level of functioning in order to be successful. Continue reading

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Persnickety or Perfectionist?

The best leaders are skilled at knowing the strengths and weaknesses of every person on their team and then assigning work that capitalizes on strengths and avoids weaknesses. But the truth is that there are many traits that can be both a strength and a weakness, depending on how it is channeled and applied to certain jobs or tasks. Over the last few weeks, we’ve looked at a series of such traits. Procrastination. Impatience. Competitiveness. Unreasonableness. At first glance, these may seem like flaws. But when properly channeled or applied in the right situations, each of these so-called ‘flaws’ can also be ‘qualities’.

Is the reverse also true? Can something generally viewed as a quality also be a flaw? The goal with virtually any quality or flaw is to channel and harness it for whatever value is offers without allowing it to become a detriment. Take perfectionism, for example. Many people admit freely to being perfectionists. It’s seen by many as perhaps a ‘desirable flaw’ in that most successful people shamelessly claim to be perfectionists. If one must admit to a flaw, that’s the flaw to have. But is it always good to be a perfectionist and can even that trait become problematic? If so, how can one best manage a perfectionist? Continue reading

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Keeping All the Plates Spinning

There is circus act in which a person starts a plate spinning on a stick. Then on the table next to it, he starts another plate spinning. And then another and another until the person has dozens of plates all spinning on sticks at the same time. Every so often, the person has to go back to the original plate and spin it some more as it loses momentum and starts to wobble before crashing to the ground. In order to keep all the plates spinning, the person must race back and forth amongst the plates, adding some velocity as each plate, in its turn, begins to slow down. The Guiness World Record for plate spinning was achieved in 1996 with 108 plates spinning simultaneously. Anyone who has ever watched plate spinning feels the anxiety build as plates on the opposite ends look like they are about to teeter off their sticks, but the plate spinner races back and forth just in time to give each another spin.

Even those who have never seen the plate spinning act can probably relate to it. For most people, life is a lot like a plate spinning act thanks to today’s fast-paced world. There is a constant pressure to race back and forth between tasks, responsibilities and chores to keep all the plates spinning. Work. Chores. Honey-do lists. Errands. Family demands. Children’s activities. Doctor visits. Dental checkups. Tax prep. With so much to do, there’s often a plate in the daily grind that is about to teeter off its stick and come crashing to the ground. We race to give that plate another spin just in time to keep it from falling. With so much to do, it is easy to lose track. Thanks to technology, though, there are increasingly better tools to help track and keep all our proverbial plates spinning…. especially at work. Continue reading

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Impatience

They say patience is a virtue. Yet, in today’s fast-paced world, impatience may also be a virtue. Impatience has led to many innovations. Once upon a time, the U.S. Postal System was considered one of the most efficient in the world. First class mail could be sent across the country in just 2-3 days. But impatience led people to develop and adopt email as a much faster form of written communication. First class mail, now dubbed snail mail, was relegated to greeting cards and hard copies of official documents. This impatience to work faster has also led to other innovations such as the fax machine, document scanner and software that allow documents to be uploaded FTP sites. The entire industry of overnight package delivery is another child of impatience. And, with each step business takes to do things faster, society’s patience grows shorter and actually encourages even more impatience.

What about when it comes to people? If patience is a virtue, can impatience also be a virtue? Yes. Impatience is not only a force that drives advancement in science and business, but it can even improve certain social situations. The trick is to recognize when a situation would benefit from either impatience or patience, and apply the correct force accordingly. The goal is not to allow human nature to simply select one or the other at will or at random. When and how can impatience be harnessed and when is it best not to be impatient? Continue reading

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Inflexibility

When Apple went shopping for chip makers years ago for their iPhones, Apple didn’t select Intel chips. Why? One of the primary reasons given by Jobs was that the Intel Corporation was “just really slow. They’re like a steamship, not very flexible.” What he meant is that the company was slow to change and adapt according to its customers’ needs. The comment reflects the importance, in today’s rapid-paced world, of being flexible and nimble. In business, inflexibility is viewed as the ultimate Achilles heel.
What about in people? Is inflexibility in people as much of a flaw as it is in companies? Generally, when a person is labeled as inflexible, it is meant as a criticism. Whether the reference is to a person’s physical flexibility or their intractable personality, inflexibility or rigidity is generally deemed as a negative. But it turns out that inflexibility can actually be beneficial, both physically and as a personality trait…. at times. To find out when it pays to be inflexible, Continue reading

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