Monday Mornings with Madison

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Traditional Marketing

Spring Cleaning Your Marketing – part 2

In every company, there comes a time when you need to ‘clean house.’ Sometimes that house-cleaning is done in personnel to dispose of unproductive or disruptive employees. Sometimes that house-cleaning is done to the physical office to reorganize, make better use of space and eliminate clutter. And sometimes that house-cleaning is done to a particular department’s work to maximize efficiency, increase creativity and catch mistakes. For marketing, that type of ‘cleaning’ is essential to ensure that the company’s strategy, messaging and branding are tightly aligned and working in tandem.

Last week, we reviewed three areas of marketing — collateral, promotional items and trade show materials — that often can benefit from a little Spring cleaning. This week, we will look at three more areas of marketing that often could use a little sprucing up and dusting off: websites, PR and advertising. While these areas of marketing primarily don’t exist in the physical world – as there is no marketing closet that houses your websites and most PR and advertising efforts today begin and end in the digital world – they can still benefit from a little virtual cleaning…. Some proofing, editing, updating and organization. Continue reading

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Spring Cleaning Your Marketing

Part 1: Collateral, Promotional Items, and Trade Show Materials

With record high temperatures sweeping the nation in April, it’s clear that Spring has arrived. It’s time to put away the coats and boots, roll up the sleeves and do a little spring cleaning. After you’ve cleared the cobwebs in the basement or attic and cleaned out the closets and pantry, you should also do a little Spring cleaning at work. A good place to start is tidying up your marketing. Depending on how long it’s been since you did this last, it may take only a day or as much as a week… or for some poor souls who’ve put this off a long time, it may even take a month. However, whatever the investment of time, it is well worth the effort.

Just like when you clean the windows of your home, wiping away the winter grime so you can let the sun pour in, Spring cleaning your marketing will allow you to see your business more clearly. This will then allow you to focus on what is needed and what will generate the biggest return for the investment. Here are six areas that could use a little spring cleaning: collateral materials; premiums; trade show booths; websites; PR and advertising. This week, we’ll look at the first three. Continue reading

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After Something Old and Something New…. Something Borrowed

Part 2 – Borrowing the Successful Business Strategy of Corporate Giving

The old English rhyme “Something Old, Something New, Something Borrowed, Something Blue, And A Sixpence in your Shoe.” was told to brides on their wedding day. With a look toward 2012, we tried to apply this wedding lore to a bright business future. We started last week by examining an old – but valuable – marketing strategy to promote brand continuity and investigated a new, related marketing trend that is helping customers connect to the business brand in a new way.

This week, we’ll look at ‘something borrowed’, symbolic of happiness borrowed from a new family. We’ll borrow a wise business strategy – that of corporate giving – as a way to connect with the community, engage consumers and stand apart from the competition. It is a strategy that has proven profitable for many companies, large and small… and even for one savvy start-up. Continue reading

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Something Old. Something New.

Part 1 – Mixing Old and New Strategies To Achieve Success

There was an old English rhyme that said “Something Old, Something New, Something Borrowed, Something Blue, And A Sixpence in your Shoe.” It was told to brides on their wedding day. Something old represented continuity. Something new offered optimism for the future. Something borrowed symbolized borrowed happiness that came with becoming part of a new family. Something blue stood for love and loyalty. And, a sixpence in your shoe was meant as a wish for good fortune and prosperity. The tradition was that brides who did these things on their wedding day would have a happy and successful marriage.

Most business owners and entrepreneurs surely hope for the same happiness and success in business as brides do in marriage. This week, we begin by apply the saying to business as we think about what has worked in the past and what new things to try in 2012. We’ll start by rethinking an old – but valuable – marketing strategy that helps promote brand continuity. We’ll also investigate a new marketing trend that is helping customers connect to businesses in a new way, generating a new optimism about branding for the future. Continue reading

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One Thing: Every Business Should Find Theirs

Customer service is a topic that eventually finds its way into practically every dialogue about business at one point or another. Business school professors expound on the importance of it. Writers of blogs, columns and broadcasts wax poetic about it. Executives ponder over how to improve it. Customers complain when they don’t get it. It is a quintessential concern of any good business. It is also the failing of many businesses, new and old. Good customer service, it seems, is a moving target that many businesses fail to hit at one point or another. Tales of consistently great customer service are almost as unbelievable as stories about the Tooth Fairy, leaving many to wonder if being able to provide great customer service consistently is really only a fairytale.

Why is it so hard to deliver great customer service consistently? The reason is because customer service is actually much more than the exchange that happens between a customer and the business right at the point of sale. Customer service is inherently a part of every interaction between the customer and the brand from initial interaction until well after the sale is completed and the product or service is delivered. Customer service is part and parcel of the product or service, not just the interactions between customer and company. It is the responsibility of every employee in every department, from research and development to marketing and from manufacturing or operations to accounting.

One needn’t look very hard to find examples in the media of customer service gone terribly awry. But there are many organizations that do have a handle on good customer service. They have identified the one thing that matters most and focused on getting that single thing right. Continue reading

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THE POWER OF SUBTLE SUGGESTIONS

Did someone describing what they had for dinner suddenly made you feel hungry?  Has simply looking a picture of beautiful beach suddenly made you long for sun, sand and surf?  Has the mere mention of chocolate preceded a strong craving … Continue reading

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PERCEPTION IS NOT REALITY… BUT IT MATTERS A LOT

In philosophy, reality is the state of things as they actually exist, rather than how they appear or are thought to be. In broader terms, reality includes everything that is and has been, whether or not it can be seen … Continue reading

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THE DIGITAL DIVIDE: PART 1

DIGITAL NATIVES AND DIGITAL IMMIGRANTS In 2001, Mark Prensky, author, speaker and consultant, wrote an article entitled Digital Natives, Digital Immigrants.  In this decisive article, he first described the enormous differences he saw between two groups:  Digital Immigrants — people … Continue reading

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THE VALUE OF A THIRD-PARTY ENDORSEMENT, PART 4

CAPTURING AND USING VIDEO TESTIMONIALS For the past few weeks, we’ve been talking about the value of testimonials or third-party endorsements.  Typically, recommendations are provided to companies in writing and then posted online and offline for maximum exposure.  But if … Continue reading

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