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Speak with Caution
Motivational speaker Tony Robbins once said, “Throughout human history, our greatest leaders and thinkers have used the power of words to transform our emotions, to enlist us in their causes, and to shape the course of destiny. Words cannot only create emotions, they create actions. And from our actions flow the results of our lives.” Indeed, words have power…. to uplift, but also to destroy. Therefore, it is wise to be mindful when it comes to the spoken word. A string of words that may not mean much to the speaker but could stick with the receiver for a lifetime. This is true in all settings, whether personal or professional. But when it comes to business, it makes for good dollars and sense to speak with caution.
Everyone has to communicate sensitive or potentially painful information at some point at work. In business, it likely happens more often than in non-profit and charitable workplaces, but it happens everywhere to everyone. And, while it’s important to speak truthfully, it is just as important to speak with tact. Tact allows us to be honest, while respecting a person’s feelings. Tactful communication allows people to preserve relationships, build credibility, and demonstrate thoughtfulness. Continue reading