Remote work or Work-From-Home (WFH) has not disappeared from the workplace landscape, even now — long after the end of Covid restrictions. About 40% of U.S. employees work remotely either all the time or part-time and well over 90% of workers want to work remotely in the future. WFH is not going away. But studies show that there are HR issues that arise with remote employees. Among them are increased isolation, lack of communication and dwindling motivation. These are issues that employees or employers tend to ignore until they are HR problems. For workplaces that accept that WFH is here to stay, there are ways to deal with these issues so that they never become problems.

Here’s how. Continue reading →

Remote work has persisted long after Covid restrictions were lifted. In August/September 2022, the US Bureau of Labor Statistics found that about 27% of U.S. employees still worked remotely at least part time. But, according to a survey by Forbes in mid 2023, 12.7% of US employees currently work full time from home and another 28.2% work a hybrid model. And, the percentage of full-time remote workers is expected to increase to 22% by 2025. More importantly, a staggering 98% of workers surveyed expressed a desire to work remotely at least part time. This overwhelming figure reflects the workforce’s growing affinity towards the flexibility, autonomy, and work-life balance that remote work offers. If ‘Work From Home’ isn’t going away, then employers must ensure that remote workers are efficient and effective. A good place to start is with Environmental Priming.

Here’s how. Continue reading →

Customer Service is not a department. And it is not a team of people assigned to handle customer concerns and complaints. Customer service is a behavior… it is what every employee in a company does to ensure that an organization’s customers are treated well and get what they need. The most successful companies truly understand this and provide the vision, mission and training to ensure all employees are dedicated to servicing their customer. That kind of service comes at a price. But not delivering that level of service has an even higher cost.

So what is the real cost of customer service? Continue reading →

Word Count: 1,599Estimated Read Time: 6 ½ Min. In sports, coaches are constantly telling athletes that they must embrace a winning mindset.  But this phrase is also heard in conference rooms and boardrooms throughout corporate America.  Leaders exhort their rainmakers, … Continue reading →