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Staffing and Service when Business Scales Back During Covid

Reduced business hours. Abbreviated work schedules. Laid off employees. Smaller teams. How does a business service its internal and external customers when divisions and departments scale back on manufacturing, production or services offered? Or when the business scales back on hours of operation? What does a business do when those who are working can’t get the job done because their schedule has been reduced to a fraction of normal? What should an employee say when asked to work beyond hours paid? It is a challenge that both managers and employees – not to mention customers — are grappling with during the “new normal” in the age of Covid. Here’s what businesses need to do… and not do… while operating in a scaled-back Covid environment. Continue reading

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To Rehire or Not Rehire, That is the Question: Handling a Leadership Conundrum

Most everyone would agree that the global economy has taken a massive blow as a result of the efforts to contain the coronavirus. Staffing was decimated in a multitude of industries from real estate to retail and from hospitality to healthcare. Unemployment soared. Now, some three months later, businesses are emerging from their forced hiatus, unsure of what to do next. Rehire everyone and trust that business will bounce back? Or hold off on rehiring and take a wait-and-see approach? Here are eight tips for how to make that very difficult decision. Continue reading

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Supercharging Sales in Tough Times

Word Count: 1,293 Estimated Read Time: 5 min. In the past, if someone needed to earn big money fast – and the person wasn’t a technology genius, inventor, insightful stock trader or creative scientist — he or she might become … Continue reading

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Looking for the Bright Side in Dark Times

No doubt that times are tough all over. Whether it is social, familial, professional or health-related, just about everyone is enduring some pain due to sheltering-in-place, social distancing and the resulting economic downturn. Even if not severely impacted, few are happy about the Covid crisis and no one is singing a happy tune. In fact, most would agree that the last few months have been pretty harsh. So when someone says “look at the bright side,” one might wonder if that bright light is an oncoming train. But the truth is that even in the darkest times, there is some good… and it is imperative to look for that bright side, both at home and work. Here’s why and how. Continue reading

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Reimagining Business for the Age of Contagion

What will the business world look like by Summer or Fall of 2020? That is uncertain. Required or recommended measures are still unclear and evolving. What is fairly certain is that it’s unlikely to look or function the same as it did a year ago. Work spaces, employee behavior and processes have already changed and will likely adjust further or be replaced as a “new normal” emerges that is focused on increasing hygiene and reducing the spread of germs for customers and employees alike. Here are things to consider as businesses prepare to reopen in the age of contagion. Continue reading

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Ten Business Etiquette Tips for Video Conferencing in a Post-Covid World

Sheltering-in-place and social distancing has forced many to work from home. Video conferencing – which used to be the path of last resort for professional meetings – has now become ubiquitous and necessary. While video conference providers abound and the technology is robust, the bigger adjustment has been in getting people to know how to use all of the features of the system and adapt to an online professional environment. Stories of video conferencing and webinar gaffes abound. Here are ten etiquette tips for how to video conference like a pro in the virtual business world. Continue reading

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Accept Change and Adapt in Uncertain Times

These are certainly uncertain times. It’s been a very long time since the entire world has been so deeply and thoroughly affected and afflicted by a single, common factor. And, many are still in shock by this sudden, seismic disturbance upending every aspect of daily life. There will likely be profound, long-term adjustments to most aspects of daily life. Work life. Home. Travel. Relationships. Religion. Government. Healthcare. Education. That said, those who accept change and are flexible, nimble and adapt fastest will likely fare best. For a lesson on adaptability, it’s time to revisit an old business book and its newly published sequel, timed perfectly for these uncertain times. Continue reading

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Using Time Wisely During Shelter-in-Place, Part 2

The global economy is in the midst of a perfect storm. Some businesses are dropping anchor. Others are scrambling to find a safe port to dock. Still others are have no choice but to sail through the storm. There is no shortage of advice about what to do or not do to get through this unprecedented gale. The challenge is in analyzing the mountains of advice to extract the most useful information. To use this time wisely and focus on what most needs to be done, here are the top four strategies suggested by some reputable business experts, journals and business schools. Continue reading

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Using Time Wisely During Shelter-in-Place, Part 1

Are you one of the many waiting for the shelter-in-place order to lift and have some unexpected “free” unproductive time? While companies are forced to stop or close temporarily, professionals and business execs may find themselves in the unusual position of having some extra time on their hands. Well, this is not a time to hibernate, chillax or stream movies like a giant couch potato. For business leaders, execs, managers and working professionals, there are only two good uses for this “extra time.” Either learning or improving the business. We will talk about the latter in the next Monday Mornings article. But first, let’s start learning. Continue reading

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How to De-Stress in times of Anxiety, Uncertainty and Fear

Feel stressed? Probably. There are many reasons to feel anxiety and fear these days. Life was already pretty hectic and stressful even before the global health emergency. So it makes perfect sense to feel even more stressed now. And, it is collective. Practically everyone everywhere is affected. There is no downplaying the seriousness of the situation. But, how you handle all this anxiety, uncertainty and fear matters. Unrelenting and unrelieved stress can also make you sick. No one should survive the Covid-19 pandemic and die of Stress-2020. Just as everyone is following the directives to distance, they should also take steps to relieve stress. Continue reading

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