Reduced business hours. Abbreviated work schedules. Laid off employees. Smaller teams. How does a business service its internal and external customers when divisions and departments scale back on manufacturing, production or services offered? Or when the business scales back on hours of operation? What does a business do when those who are working can’t get the job done because their schedule has been reduced to a fraction of normal? What should an employee say when asked to work beyond hours paid? It is a challenge that both managers and employees – not to mention customers — are grappling with during the “new normal” in the age of Covid. Here’s what businesses need to do… and not do… while operating in a scaled-back Covid environment. Continue reading





