In January 2019, Perdue had to recall 68,000 pounds of tainted chicken in a Class 1 contamination of wood in their nuggets.  In July 2018, Kellogg had to issue a recall of Sugar Smacks cereal when over 100 people in 36 states were reported ill resulting in 34 hospitalizations according to the Centers for Disease Control.  By September, 30 more people got ill with Salmonella and the recall was extended.  For these companies, these were crisis situations that required special handling.  But crisis situations are not limited to the food industry.   In fact, it is hard to come up with an industry that hasn’t had a major crisis in the last 20 years… or in some cases the last 20 months… or even 20 days. Continue reading →

Most business crises are minor ones, like an OSHA safety accident or Netflix’ poorly executed pricing change years ago.  They are short-lived and manageable.  But some aren’t.  Some are major like the BP Deepwater Horizon disaster that poured 200 million gallons of crude oil into the Gulf of Mexico affecting 16,000 miles of coastline, killing 8,000 animals and requiring 30,000 responders to handle the clean-up.  And many are a result of factors beyond a company’s control, such as the impact of the 9-11 attack on Cantor Fitzgerald or the effect the earthquake and tsunami of 2016 on Tokyo Electric Power Company that led to the failure and meltdown of the Fukushima nuclear power plant.   Other predicaments are the result of the reckless behavior of an employee such as the Exxon Valdes oil spill in Alaska or a rookie Dell employee’s poor handling of the company’s social media interactions that led to a firestorm of negative publicity and drove down stock prices.   And some are the result of poor leadership such as the software glitches in the Boeing 737 Max airplanes that led to two plane crashes.  Others are a result of criminal cyberattacks such as the hacking of Target’s computers which resulted in millions of customer credit cards being cancelled.  While all caused by different issues, what these calamities all share in common is that they pushed otherwise sound companies into crisis mode. Continue reading →

Ask most people what they do, and they will tell you their job title.  Ask them what their employer does, they will tell you what the company sells.  But if you ask them what their employer is about or what they believe in or value, most people have no idea how to answer.  We are taught to think of companies in terms of products or services, instead of beliefs and values.  But today’s consumers want to engage with the companies they do business with and want to buy from companies that have shared values.  So it’s time to flip the narrative, and start treating a business as an entity that has a reputation, values, beliefs, a voice and an approach in what it does and why. Continue reading →

Given today’s global marketplace and ultra-fast pace of change, the maxim ‘differentiate or die’ is truer now than ever before.  Companies need to stand apart from competitors near and far.  Delivering a better product, better service or a better business model is often the difference between strife and success.  Continually bringing something new to the marketplace keeps customers engaged and interested.  But, being different is easier to say than do. Continue reading →

Creativity is a state in which the mind is filled with words, images and possibility.  Buried recollections are blasted into consciousness.  Distant unrelated thoughts become tied together.  In a creative burst, what were once just random considerations and scattered reflections connect in ways that might have otherwise passed unregistered, unfelt and unacknowledged.  In that moment, newly-generated ideas are recognized as important and worthy of being shared. Continue reading →

Great Minds.  Abundant Creativity.

Marie Curie.  Bill Gates.  Benjamin Franklin.  Barbara McClintock.  Pablo Picasso.  Leonardo DaVinci.  Georgia O’Keefe.  Orville and Wilbur Wright.  Ada Lovelace.  Alexander Graham Bell.  Walt Disney.   Florence Nightingale.  Louis Pasteur.  Hippocrates.  Sir Isaac Newton.  Amelia Earhart.  Michelangelo.  Thomas Alva Edison.  Steve Jobs.  Ludwig Beethoven.  Ada Yonath.  William Shakespeare.  Linda B. Buck.

What do all of these people have in common?  All of the names on this list are considered highly creative people who made great contributions to society.  And, this list of two dozen names is but a drop in the vast ocean of people deserving recognition for their creative gifts to humanity.   From inventors, scientists and scholars to musicians, artists and authors, people across a spectrum of disciplines have been using their imagination to elevate and innovate culture and society for thousands of years. Continue reading →

It is natural for a person to not want to lose something into which he/she has invested time, money, energy or emotions.  So the person devotes even more resources toward making the investment work, even when it is a bad decision.  That’s the Sunk Cost Effect.  On the one hand, self-protecting from a loss is a natural instinct and a valuable one for survival.  Some things do require just a bit more time, effort or support in order to turn a questionable decision or direction into a brilliant one.  After all, it took Amazon seven years just to break even and today is showing $60 Billion in annual revenue. Continue reading →

Standing by a Bad Decision

Your company’s leadership made a decision to open a new division or expand into a new territory. Or, the VP of Product Development decided to launch a new product or service.  Or, the COO decided to shift a fundamental process in the company from one department to another.  Or, the CTO made a decision to upgrade to a new software.  Or, VP of Business Development hired staff to try a new sales approach.   Or the business owner hired a new CEO to run the company. These are all major decisions, not made lightly or casually. Continue reading →

The amount of time business executives spend in meetings in the U.S. is substantial.   According to a 1998 MCI Conferencing white paper, U.S. workers attended about 11 million meetings (cumulatively) a year, spending an average of six hours per week.  Supervisors spent even more time in meetings, averaging about 23 hours in meetings per week.  That is about half of every work-week.   And, “people working for large organizations tend to have more meetings than those in smaller ones.”  So the bigger the company, the more meetings had and more time spent in them. Continue reading →

Even the most useful and productive meetings consume too much time and accomplish too little.  And the truth is that most meetings are often wasteful, disorganized, and unfocused.  Unresolved issues from meetings often languish.  And when meetings are used for decision-making, work is often postponed awaiting a time when everyone can meet.  Hence the question:  meet or don’t meet?   The answer is a simple one.  If the meeting is just to deliver information – a one-way information dump – don’t meet!  Put the info in a concise, clear memo and send it to everyone to read. Continue reading →